Coronavirus precautions and
preventive measures


UPDATED: 9/23/2020

At The Mayflower, we have served Central Florida seniors with care, compassion and competence for more than three decades. And during that time, we’ve weathered a number of storms together. As the spread of COVID-19 has changed the way we live and work, our top priority remains the health and well-being of all who live and work in our community. We remain steadfast in our effort to protect our residents and staff throughout this pandemic.

Since news of the virus first broke, we have been taking the situation very seriously, monitoring it vigilantly, and strictly following protocols and guidelines from the Centers for Disease Control and Prevention (CDC), the Centers for Medicare & Medicaid Services, the Agency for Health Care Administration and the Florida Department of Health – as well as mandates and advisories from federal, state and local governments. We recognize the severity and significance of this pandemic – and to keep our residents safe, we have proactively implemented the following precautions, preparations and preventive measures.


The following restrictions will remain in place.

Independent Living:
  • We are actively working on establishing appropriate guidelines to re-open our entire community for visitation, but until that time, our current policy remains in effect – and ONLY essential visitors will be allowed. Essential visitors are defined as:
    • Facility staff and aides, necessary for the provision of healthcare to our residents
    • Family members visiting residents in Hospice care or those receiving end-of-life care
    • Individuals who support residents with psycho-social medical needs or dementia
    • Approved visitors taking a resident to an essential doctor’s or medical appointment
  • Any approved, essential visitor is subject to a temperature check and will go through the screening process before entering.
  • All visitors must enter through the main entrance and sign in.
Skilled Nursing and Assisted Living:
  • On Sept. 1, Governor DeSantis signed an Executive Order updating regulations regarding visitors to Skilled Nursing and Assisted Living communities, based on the recommendations of Florida’s Task Force on the Safe and Limited Re-Opening of Long-Term Care Facilities. After carefully reviewing this Executive Order – and aligning it with the mandates, guidance and direction of the State of Florida and the U.S. Centers for Medicare and Medicaid Services (CMS) – we have begun to offer limited visitation for our Health Center and Assisted Living residents. In doing so, we are strictly adhering to the Order’s requirements around infection control training for visitors, designated appointment times, use of Personal Protective Equipment, COVID testing, and sanitation, among other details. Our healthcare team has developed processes, standards and protocols to manage visitation in as safe a manner as possible – taking all necessary precautions to ensure the safety of residents, staff and visitors.


  • All staff, essential personnel and vendors are screened each time they enter the community. Screening includes a temperature check and a series of questions.
  • Our current screening process prohibits anyone from entering our community who:
    • Is infected with COVID-19 and has not had two consecutive negative test results separated by 24 hours
    • Shows, presents signs or symptoms of, or discloses the presence of a respiratory infection including cough, fever, shortness of breath or sore throat
    • Has been in contact with any person(s) known to be infected with COVID-19 or a close contact of someone known to be infected with COVID-19 within the past 14 days
    • Has traveled through any airport in the past 14 days
    • Has traveled on a cruise ship with the past 14 days
    • Has a temperature of 100 degrees or above


  • Both of our dining rooms remain closed.
  • Home-delivered meals, at no additional charge, will continue to be offered.


  • Social distancing (keeping at least 6 feet between individuals) will be maintained at all times, including walking outdoors.
  • A mask or face covering should be worn when in public areas or around others.
  • Prescription deliveries can be arranged through our Wellness Clinic.
  • The Mayflower’s Lifestyles Department continues to assist residents with online shopping and prescription pick-up.
  • Our Fitness Center is open daily, with a 4-person limit; residents must sign up for specific time slots. Daily chair exercise classes and a weekly Tai Chi class have resumed.
  • The pool has reopened with normal hours and a 4-person limit.
  • Our library has returned to normal operating hours, with no more than 3 people permitted at a time – and social distancing, mask wearing, and appropriate hand hygiene and sanitation required.
  • The Wood Shop is open, with no more than 2 people permitted at a time.
  • Mayflower transportation is available for medical appointments.


  • Apartment sales, renovations and move-ins have resumed, with carefully enacted processes to ensure safety.
  • Contractors on site will be limited, screened, required to wear masks, and will avoid interacting with residents and staff as much as possible.
  • In addition, site work for our expansion project, Bristol Landing at The Mayflower, is continuing and expected to be completed in the coming months.


  • In accordance with CDC guidelines and an Executive Order issued June 18 by the Mayor of Orange County, all residents (except those with underlying health issues) must wear a face covering or mask when outside their homes.
  • All Mayflower staff, as well as contractors, private-duty aides and companions, will be tested every 14 days until further notice.
  • Because of directives from the Agency for Health Care Administration requiring patients with known or suspected cases of COVID to be isolated or cared for in a dedicated area, The Mayflower has developed a temporary on-campus Alternate Care Site (ACS). The ACS will be used for all Health Center and Assisted Living residents who test positive and do not require hospitalization. Independent living residents who are COVID-positive will remain in isolation in their home, under the care of Mayflower Home Health until a higher level of care is required.
  • In addition, we are maintaining measures already put in place, including:
    • Continuing to advise staff and residents to practice good hand hygiene – washing hands frequently for at least 20 seconds; using alcohol-based hand sanitizers to supplement hand washing; and avoid touching eyes, nose or mouth with unwashed hands.
    • Placement of additional hand sanitizer stations strategically throughout the building
    • Increased cleaning/sanitizing of high-touch surfaces in public areas
    • Elevators are limited to two passengers at a time
    • Ongoing education for all Mayflower staff members on Infection Control procedures

As the COVID-19 situation evolves – and as re-opening efforts move forward – we will continue to adjust and keep you apprised, accordingly. Our team members are working around the clock to minimize, as much as possible, potential impacts or disruptions to residents. We are all navigating through uncharted territory – and we thank everyone for their understanding and support while we endeavor to protect the safety of all our residents and staff.

—Steve Kramer, President and CEO